FAQ

Where is Will Perform located?

We are a fully remote company, with teammates across the United States.

Is Will Perform sold outside the USA?

No. Our products are exclusively sold in the USA.

 Is Will Perform a Public Benefit Corporation?

Yes. We take business responsibility very seriously and as part of our corporate foundation we pledged to support a mission to keep every body active. As a company, we prioritize people, the environment and corporate governance.

Where do you ship products? 

We currently ship products to the Contiguous United States only. Unfortunately, we are unable to ship to Alaska or Hawaii at this time. We apologize for this inconvenience.

If you live in Alaska or Hawaii, please visit your local Target to purchase our products. 

Do you offer free shipping?

Yes. We offer free shipping for all orders $30 and over. 

What payment methods do you accept? 

We accept Visa, Mastercard, American Express, Discover and ApplePay.

How will the charge appear on my credit card?

SP WILL PERFORM

When will my credit card be charged?

Exact timing depends on your bank, but typically between 3-5 days from purchase. 

Can I change an order after it has been processed?

Unfortunately, no. But, reach out to us at hello@willperform.com and we’ll do everything we can to help you!

Once I order, how long will it take to ship to me? 

Our products currently ship via Ground Shipping only, so they take about 5-7 business days from order date.

Where are your products made?

All of our products are designed, manufactured and tested in the USA.

Does Will Perform test products on animals?

We are Leaping Bunny certified which means none of our ingredients or products are tested on animals.

Are your products natural?

We use both natural and synthetic ingredients to ensure the highest level of efficacy, quality and safety of our products.

What do you mean by Clean Ingredients?

We follow a clean ingredient standard to ensure our products do not contain chemicals that are potentially harmful to health and/or the environment.  

Is it safe to use WILL PERFORM products while pregnant?

We recommend you consult your doctor before using any product while pregnant.

Can new mom’s use these products?

New moms can use our products, but if you are breastfeeding we recommend you talk to your doctor. Mom’s should avoid using products in places that could expose their child’s eyes or mouth to the product. Also, do not use products on raw or broken skin.

What ages can use WILL PERFORM products?

The ingredients in our OTC products (WILL Relieve and WILL Cool) have a long history of safety and are safe to use on kids ages 10 and up, with parental oversight. Please review the Drug Facts panel on the package or our website for directions and additional safety information. Our personal care products can be used on individuals ages 5 and up, please avoid contact with eyes and any skin sensitivities.

Are your products Fragrance Free?

Our Will Cool product is fragrance free. The other products are lightly fragranced.

Why is it so hard to dispense WILL PERFORM Nightly Muscle Recovery Lotion? 

Our Nightly Muscle Recovery Lotion has a thicker consistency, so it can tend to be difficult to dispense. Because of this, we recommend shaking the product a few times to help move the lotion closer to the applicator. For more information, we've created a video to help show how to get the product out which can be found here.

Who do I talk to about a quality issue?

We’re sorry to hear that you’ve had an issue. Don’t worry, we’ve got you! Please reach out to hello@willperform.com if you have any concerns or questions about a Will Perform product that you purchased and we will get back to you within 48 hours.

Help…my WILL Relieve Roll-On or Lotion cap won’t open!

Our WILL Relieve caps have a slightly different locking mechanism for child resistance than our other skus.  Simply squeeze at the grooves of the cap and turn the bottle to open (we’ve found it best to turn the bottle two full rotations while you squeeze the cap).  Email us at hello@willperform.com if you can’t get it to work and we’ll help you.

What does the printing on the bottom of the bottle mean?

That is our Lot Code and Expiration Date for the product.

Is your product packaging recyclable?

Our cartons are recyclable and bottles are recyclable. Our caps and metal rollerball applicators are only recyclable in areas where mixed material recycling occurs. 

Be sure to look at the recycling number on our packaging to learn how to best recycle it and check your local recycling guidelines to see if you can recycle that number in your area. 

Do you use post-consumer recycled material in your packaging?

Yes, some of our products are made from PCR material.

Is it safe to use Will Perform products when you're pregnant?

Please ask your doctor if you have any concerns!

How does Lidocaine work?

Lidocaine acts on nerves to numb them and block the feeling of pain. Its effects start to occur between 5-30 minutes.

How does Menthol & Camphor work?

Menthol and Camphor act on pain receptors to desensitize them and stop the feeling of pain. Menthol also acts on cold receptors to generate a cooling sensation.

When should I use WILL Cool instead of WILL Relieve?

It’s up to you. Both work by stopping pain. WILL Cool does it with an additional cooling sensation and minty fragrance, while WILL Relieve does it with a neutral, fresh fragrance that can be applied in different ways.

Are your products designed and/or tested for use on sensitive skin?

All of our products have been tested to ensure they are safe for use on skin. Our WILL Relieve products have had additional testing to ensure they are safe for use on sensitive skin.

Why is it so hard to dispense the WILL Cool product?

Try shaking the bottle and then lightly squeezing the sides as you roll-on the product.

What's your address?

4040 Civic Center Drive Suite 200

San Rafael, CA

94903

Need more help?

Reach out to us at hello@willperform.com with any questions you may have. We'll get back to you within 48 hours.